Product Quality Policy
We ensure that all our products are natural, fresh, and free from harmful chemicals or preservatives. Every item is sourced responsibly and handled with proper hygiene to maintain purity and safety.
Return & Refund Policy
Returns are accepted only for damaged or wrong products received.
Customers must inform us within 24–48 hours of delivery.
Products must remain unopened and in original packaging.
Refunds or replacements will be arranged after verification.
Shipping & Delivery Policy
We deliver products across Bangladesh through trusted courier services.
Delivery time may vary depending on location (usually 2–5 days).
Customers will be notified once the order is shipped.
Delivery fees may apply based on distance and weight.
Order Cancellation Policy
Orders can be cancelled before shipment.
Once shipped, the order cannot be cancelled.
For prepaid orders, refunds will be processed after confirmation.
Privacy Policy
Customer information (name, phone number, address) is kept fully confidential.
We do not share personal data with any third party except for delivery purposes.
Your privacy and trust are important to us.
Payment Policy
We accept Cash on Delivery (COD) and mobile banking payments (Bkash/Nagad/Rocket).
Prices shown on the website are final and include all applicable charges.
Exchange Policy
Exchange is possible only for sealed and unused products.
Exchange requests must be made within 24–48 hours.
Customer may need to bear return courier charges depending on the reason.
Customer Support Policy
Our team is available to assist with orders, product details, and after-sales queries.
You can contact us through phone, Facebook page, or website form.